New Feature: Custom Email Message
We're excited to announce Custom Emails — a new feature that gives you complete control over the emails your recipients receive when their certificates are issued.
Why Custom Emails?
Until now, certificate delivery emails were generic. They got the job done, but they didn't reflect your brand or your voice. With Custom Emails, every certificate notification can feel personal, professional, and uniquely yours.
Whether you're running corporate training, issuing course completions, or celebrating achievements, your email is often the first touchpoint between your brand and the certificate recipient. Now you can make it count.
What You Can Customize
Subject Line
Craft the perfect subject line to ensure your emails get opened. Use dynamic variables to personalize it for each recipient:
Your {certificate_name} is ready, {recipient_name}!
Email Body
Write your message exactly how you want it. The body field supports Markdown formatting, so you can add bold text, links, and structure your message beautifully. Up to 5,000 characters gives you plenty of room to include everything from congratulations to next steps.
Dynamic Variables at Your Fingertips
Insert personalized content automatically with these built-in variables:
| Variable | What It Inserts |
|---|---|
{recipient_name} |
The recipient's full name |
{recipient_email} |
The recipient's email address |
{certificate_name} |
Name of the certificate template |
{download_link} |
URL to download the certificate |
{verify_link} |
URL for certificate verification |
{issuer_name} |
Your organization name |
{certificate_uuid} |
Unique certificate identifier |
{issued_date} |
Date the certificate was issued |
Plus custom fields: Any custom properties you've created for your template (like {custom.course}) are also available in your emails.
How to Set It Up
- Navigate to Certificate Templates from your dashboard
- Click the three-dot menu (⋯) on any template
- Select Settings
- Go to the Email tab
- Customize your subject and body
- Hit Save
That's it. Every certificate issued from that template will now use your custom email.
Smart Defaults
Don't want to customize? No problem. Leave the fields blank and we'll use sensible defaults:
- Default Subject:
{issuer_name}: Certificate Issued - Default Message:
Congratulations! Your certificate has been issued.
You can always click Reset to Default to go back to the original settings.
Video Walkthrough
Prefer watching instead of reading? Here’s a quick video walkthrough showing exactly how to customize your email inside CertFusion:
Example
Here's how a customized email might look:
Subject: Your {certificate_name} is ready, {recipient_name}!
Body:
Hi **{recipient_name}**,
Congratulations! Your **{certificate_name}** certificate has been issued by {issuer_name}.
Download your certificate here: {download_link}
Start Personalizing Today
Custom Emails are available now for all CertFusion users. Head to your template settings and make your certificate delivery as polished as the certificates themselves.
Questions? Reach out to our support team — we're here to help.
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